Kartra Support
kartra support
With any great tech-platform comes a great customer support platform, and Kartra is no different. Kartra has built in many channels of receiving support into their platform, as we all know, we can all use a little support from time to time. Let’s dive in to the many ways you can get all the support you need on your Kartra Journey.
Kartra Product Support
Kartra's product support is designed with precision, offering users multiple avenues to seek assistance and resolve queries effectively.
Kartra Support FAQs: A Self-Help Haven
Kartra's extensive Frequently Asked Questions (FAQs) section serves as a self-help haven. Here, you can find answers to common questions, step-by-step guides, and troubleshooting tips. Whether you're a seasoned user or just starting, the FAQ section is a valuable resource for gaining clarity on various aspects of the Kartra platform.
Kartra Email Customer Support: Direct and Detailed
For those who prefer a more personalized touch, Kartra's support extends to email communication and tickets. You can send an email or ticket with your questions issues in detail, and receive comprehensive responses tailored to their unique situations. This asynchronous communication channel ensures a thorough understanding of the problem at hand, paving the way for precise solutions.
🍍PRO TIP: sending videos of the issue you need help with is very helpful!
🍍PRO TIP: be sure to send your email support questions or tickets from your Kartra Account email for proper verification & quicker service.
Kartra Chat Customer Support: Live Assistance
*Chat Support Hours: Hours: Monday - Friday US Pacific Time || 12:00AM - 4:00AM || 8:00AM - 12:00 PM*
In the fast-paced world of online business, Live assistance is often crucial. Kartra recognizes this need and provides a live chat support feature. You can engage in direct conversations with support representatives, receiving immediate responses to their queries during their operating hours. This real-time interaction ensures swift issue resolution and a smoother user experience.
Kartra Customer Support Phone Number
At this time Kartra support is not available by phone. I recommend contacting support via email ticket, or their live chat (contact for all are listed above on this blog post.)
Connect With Kartra Certified Partners
In the early 2023, Kartra unveiled in a new program with the introduction of Certified Partners. These individuals, myself included, have been recognized by the Kartra team as experts after a thorough review and vetting process. As users who extend their services and expertise to others, Certified Partners offer a higher level of support for those seeking more robust assistance. I was one of the first experts invited to contribute to this exclusive program. It's important to note that Certified Partners are not employees of Kartra or Genesis Digital. To explore the profiles of Certified Partners, simply log in to your Kartra Account and access this valuable resource.
Kartra’s Kartranaut Training Center
The Kartranaut Training program utilizes a Kartra Membership area to house a robust educational portal filled with informative trainings on each of the Kartra areas with in the platform. Find in-depth tutorials and step by step guides in an easy to follow format.
Kartra Technical Documentation
If you are wondering about the advanced features of Kartra - head over to Technical Documentation. Here you will find detailed instructions on:
API - Both Inbound and outbound
IPN - with specific variables the payment checkout system forwards when a transaction is processed
Custom Domains - Instructions foe connecting a domain (and specific instructions for GodDaddy users)
Pages - Custom Code and Facebook Rules
Media - Videos, Audio, Images, and Files in Detail
Surveys (and quizzes) - Important information about Surveys & Quizzes
Funnels - More on Real Time Analyatics
Campaigns - Campaigns (I would call them templates) and the Campaign Builder
Integrations - Kartra organically integrates with Zapier, Email Servers, Payment Gateways, SMS Gateways, Calendars, Helpdesks, Other Membership Programs,
Kartra(Official) Facebook Group
Kartra’s Official Facebook group is a supportive, large community of 18,000+. This is a place for inspiration, questions and ideas.
Kartra Billing Support
A wide range of billing FAQ and a connection to login to your self billing area. From the self billing area you are able to monitor your usage, upgrade or downgrade, view your past bills, and even update your credit card on file. If you need further support with billing questions, submit a ticket.
Kartra Idea Center
If you have ideas or want to see features added to Kartra, the idea center is the place for you! Submit your ideas and be sure to vote on other ideas that Kartra has already received. They ARE listening!
Community of Kartra Users | Facebook Group by Pineapple Relations
If you’ve made it this far – High Five to you! In 2020 I founded a community group for Kartra users looking for a space that is not associated with Kartra - I’m incredibly proud of it and it’s organic growth and the community we’ve created. I like to pop in live every so often to have really great conversations about what is new and exciting and I often times bring in guest speakers to share their expertise and wisdom.
Private Support | Pineapple Relations’ Consulting + Support
Join me in Voxer for unlimited voice and messaging support. This consulting package also included weekly reviews and up to 2 pop up calls monthly. I KNOW you are rocking your zone of genius, let me help you rock your Kartra Account. Imagine what happens when our powers combine!
Disclaimer: Kartra is a registered trademark of Genesis Digital LLC. Pineapple Relations is not affiliated with or endorsed by Genesis Digital LLC.